Returns and Refunds Policy
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product to the same value, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please contact us using the contact form provided. Items should be returned to: Polyester, 5 Dundas Street West, Saltburn-by-the-Sea, North Yorkshire, TS12 1BL. Please note that unless the item is damaged or not as described, the buyer is responsible for return postage costs.