Returns and Refunds Policy
If there is a fault with your products, please contact us within 28 days of purchase via email firstname.lastname@example.org confirming your order number, and we will provide you with a replacement (if available) or a full refund. We will also refund the cost of returning the faulty items via the Royal Mail Second Class service.
Under the UK Consumer (Distance Selling) Regulations 2000, for any online orders through polyestersaltburn.co.uk you are also entitled to cancel your order for a full refund.
To cancel your order, please email us or call us within 28 working days after receipt of purchase and quote your order reference number when doing so. The items must be returned unused, and where possible in the original packaging. Delivery charges to return any unwanted items are non-refundable.
If you change your mind about the products you have ordered you will be responsible for the cost of returning those products to us. If you need to return goods please choose Royal Mail Second Class service and return to: Polyester Saltburn, 5 Dundas Street West, Saltburn, North Yorkshire, TS12 1BL.
When returning products please do the following:
(a) contact us first with your order number and returns address; and
(b) return your product with a note including details of your name, returns number, contact details, order reference number and the reason why you either:
(i) wish to return your product or cancel your order; or
(ii) the reason why you believe your product is faulty.
Doing this assists us in giving you a quicker reply when we receive the product when organising a possible replacement or refund. Your product must be returned unused and, where possible, in the original packaging. Please therefore keep the original packaging until you are certain you wish to keep your product. If you do not retain your original packaging please use similar packaging that will provide similar protection as your product must be received by us "as new" and in a condition for resale.
Return costs will only be refunded if the product is faulty, or if it differs from the advertised product. We are unable to accept responsibility for any parcels returned to us until we safely receive them.
Where the delivery of an order is refused, we reserve the right to deduct from the refund both the original delivery cost plus the cost of returning the goods to us.
Last updated 29/7/22